I complain all the time about disability issues in the theme parks. Today I registered online for a video chat with a cast member. It took an hour on hold on my cell phone but I was able to work at my desk. Luk sat with me, we needed to prove there was a child. The cast member was lovely! She answered my questions and explained in terms I could understand how the new das pass works. We are pre-registered for the online pass. !! We put it all in Luk's name. That saves a massive hassle in the parks. It looks to me like a pretty good improvement to the way the disability access pass works. Yay for us!